Generally, the information requested by LQ will be used to provide you a website feature or service to you. A description of LQ’s intended use of that information, how that information is collected, security measures LQ takes to protect that information, and how to grant or revoke consent for collection and use of that information will be fully described in the Policy. The legal basis for the processing of information is covered by General Data Protection Regulation (GDPR).
1. What information does LQ collect when you visit our website?
When you visit our website, we collect various types of information.
1) If you visit our website without contacting us, we receive the following information:
- IP address of your computer
- Information about your browser
- Website that you were on right before you landed on our website
- URL or file requested
- Date and time of your visit
- Volume of data transmitted
- Status information, e.g. error messages
2) If you contact us by email or by contact form on our website, we receive the following information:
- Your email address and further information that you provide by email or contact form
- Date and time of your message
2. What does LQ use your information for?
When you visit our website, we use your IP address and other data:
- to send the requested content to your browser. In doing so, we store the complete IP address only serve the requested content to you;
- to provide our services, activities or online content, to provide you with information about them and to deal with your requests and enquiries;
- to protect us from attacks and to safeguard the proper operation of our website. In doing so, we store said data with restricted access for a maximum period of 180 days. Such period may be extended to prosecute attacks and incidents;
- for web audience measuring that allows us to improve our website. We remove the last octet of the IP address immediately after collection;
- if you contact us by email or by contact form on our website, we use the data under Section 1 (2) to answer and, if possible, to meet your request. We store such data to the extent necessary to answer and meet your request.
LQ will investigate the user of an IP address only in case of an illegal attack.
3. Are you obliged to provide information to LQ?
When you visit our website, your information is transmitted automatically to our server. You are free to transmit such data. You are not obliged to let us use your anonymized data for web audience measuring. If you want to contact us by email or by contact form on our website, you are free to transmit your data. The mandatory fields will be marked on a contact form. Without providing the required data you may prevent us from answering and meeting your request properly.
4. To what recipients does LQ transmit your information?
Data we mentioned in Section 1 is transmitted to data processors for the purposes determined in Section 2. Your personal information is processed only if requested by LQ. We do not intent to transfer your personal data to a third country.
5. How does LQ protect your information?
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. We ensure an appropriate level of security to protect your personal data against accidental or unlawful alteration, destruction, loss or unauthorized disclosure.
6. LQ’s Cookies Policy.
We use various technologies to collect and store information when you use our services, such as using cookies for tracking user’s movements around the website, analysing trends, website administration, serving targeted advertisements, gathering demographic information about our user base as a whole. A cookie is a small text file that is stored in your web browser that allows us to recognize you using a unique identifier.
Who sets them: First-party cookies are set by LQ. Third-party cookies are set by companies other than LQ, such as analytics providers.
What they do: “Essential” cookies enable services we offer. “Non-essential” cookies help us understand how our services are being used (i.e., analytics). Some cookies may track you across multiple websites you visit (including ones not operated by us) to help deliver advertisements that may be relevant to you.
7. What are your rights?
You have certain rights under the General Data Protection Regulation including the following rights if you request it from us in writing:
- Right to access: the right to obtain access to your information (if we’re processing it), and certain other information;
- Right to correct: if your personal information is inaccurate or incomplete you have the right to have your personal information rectified;
- Right to erasure: this is also known as “the right to be forgotten” and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions. For example, we have the right to continue using your personal data if such use is necessary for compliance with our legal obligations or for the establishment, exercise or defence of legal claims;
- Right to restrict our use of your information: the right to suspend the usage of your personal information or limit the way in which we can use it. Please note that this right is limited in certain situations: When we are processing your personal information that we collected from you with your consent you can only request restriction based on:
- inaccuracy of data;
- where our processing is unlawful, and you don’t want your personal information erased;
- if you need it for a legal claim;
- if we no longer need to use the data for the purposes for which we hold it. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for restriction of the use of their personal information to make sure the restriction is respected in future;
- Right to data portability: the right to request that we move, copy or transfer (where technically feasible) your personal information in a structured, commonly used and machine-readable format, for your own purposes across different services;
- Right to object: the right to object to our use of your personal information including where we use it for our legitimate interests, direct marketing;
- Right to be informed: you have the right to be provided with clear, transparent and easily understandable information about how we use your personal information;
- Right to withdraw consent: if you have given your consent to anything we do with your personal information, you have the right to withdraw your consent at any time.
The exercise of these rights is free of charge for you, however, you are required to prove your identity with 2 pieces of approved identification. We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files.
When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints that we cannot resolve directly.
If you are not satisfied with the way any complaint you make in relation to your personal information is handled by us, then you may refer your complaint to the relevant data protection supervisory authority.
8. Where can you lodge a complaint?
You have the right to lodge a complaint with LQ (see section 10)
9. Privacy of Children
LQ’s website is intended to be used by persons aged 18 and older. We do not collect information about persons under the age of 18.
No information should be submitted to or posted on the website by persons younger than 18 years of age. If such a person submits personal information, we will delete that information as soon as we are made aware of their age and we will not use it for any purpose whatsoever.